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General Conditions of Carriage

Other than as specified in these Terms, we are liable to you only for compensatory damages which you are entitled to recover for proven losses and costs under the Convention.

We are not liable for damage arising from our compliance with any Applicable Law, or from your failure to comply with the same. In the event of any claim for damage, delay or loss, we may make use of all defences of contributory negligence applicable under the Convention.

Any exclusion or limitation of our liability shall apply to and be for the benefit of our agents, employees and representatives and any person/entity whose aircraft is used by us and such person's/entity’s agents, employees and representatives to the same extent as they apply to us. The aggregate amount recoverable from us and from such agents, employees, representatives and person/entity and such person's/entity’s agents, employees and representatives shall not exceed the amount of our limit of liability, if any.

We shall not be liable for indirect or consequential damages of any nature whatsoever and howsoever arising. Unless expressly provided in these Terms, nothing shall waive any exclusion or limitation of our liability under the Convention or other Applicable Law and to the extent consistent with the Convention, in no event will our obligations exceed any liability specified in these Terms.

Nothing in these Terms excludes or limits, or intends to exclude or limit: (a) liability for death or personal injury caused by our negligence or (b) liability for our fraud or fraudulent misrepresentation; or (c) liability that cannot be excluded or limited by Applicable Law.

Introduction

 

These are the legal terms and conditions (the “Terms”) which apply to your Booking with IPS Airways Limited, a company registered in England with registered office at 635 Sovereign Court Sipson Road West Drayton UB7 0JE, with company number 13490986.

Section 1: These Terms incorporate:

 

•           Our Privacy Policy, which sets out how we may use your data;

 

•           Our Acceptable Use Policy, if you use our Website or App; and

 

•           Any Booking Confirmation and any specific conditions set out in it.

 

•           Please read these Terms carefully and make sure that you understand them before booking any IPS Airways flights.

In these Terms, when we refer to “IPS Airways” or to "we", " us" or "our", we mean IPS Airways Limited and, in relation to your flight, the IPS Airways operating carrier described in section 2 below. When we refer to " you" or "your", we mean you as the Passenger or the Booker on a Booking. 

If a particular term in these Terms is invalid or inconsistent with any Applicable Law, the Applicable Law will apply, but the other terms will remain valid.

Flying with IPS Airways

 

When you book a flight with us, your Booking and contract is with IPS Airways Limited.

Section 2: Your flight will be operated by USC GmbH, headquartered at Universal Sky Carrier Frankfurt, Germany, FRA/B Main Airport Center, Unterschweinstiege 2-14 60549. Registration Number: HRB 118939.

Making a Booking

 

All Bookings must be made by someone over the age of 18.

 

Flights can be booked directly with us through our Website, our App, or, you can book through Agents. If you book through an Agent, they may be recorded as the Booker with us and, if so, they are responsible to you. 

 

Please note that when you book with us, we will create an account for you, through which you can complete and manage your Booking. We may also do so when you make a Booking through an Agent. Please see our Privacy Policy for more details. 

 

Our Distribution Charter sets out our policy relating to Bookings made by Agents, requiring them to provide the best possible levels of service for Passengers at all times. We reserve the right not to accept Bookings made through Agents who do not comply with our Distribution Charter. Please confirm with your Agent that they comply with our Distribution Charter prior to booking a flight. 

Sales on 'IPS AIRWAYS LIMITED' is flight-only.  This Sale is not protected under the ATOL Scheme. 

 

A Booker can make a Booking on behalf of other Passengers, provided that the Booker must: 

 

1. accept these Terms on behalf of all the Passengers; 

 

2. take responsibility for managing and passing on any communications about the Booking, including these Terms, to all Passengers on the Booking; 

 

3. if the Booker is not a Passenger, provide us with the email and phone number of the main Passenger so we can contact them directly in the event of any disruption to their flight, such as delays or cancellations; 

 

4. have the consent of each Passenger to receive any refund (where applicable) due under the Booking; and acknowledge that any other Passengers on the Booking may make subsequent changes to it; 

 

5. understand that “This sale is not protected under the ATOL Scheme.” 

Booking for a large group

 

You can make a standard Booking for up to 10 Passengers on our Website.  Alternatively, to assist with making Bookings for groups of 15 or more Passengers, we offer a dedicated Group Bookings team. Bookings made through this dedicated team will be subject to specific fees and our Group Bookings Terms. 

When a Booking is confirmed

 

When you complete the order process with us, it is treated as an offer to contract with us. The offer is only accepted by us, and a contract formed, when we generate a Booking Reference in our systems. If you try to book but for any reason this fails and does not generate a Booking Reference, you will not have a valid Booking with us. 

 

Your Booking Reference will be displayed on your Booking Confirmation which we will send to the Booker by email. Please check all the details carefully. You should contact us if anything is incorrect. 

 

If you think you have made a Booking but have not received a Booking Reference or Booking Confirmation, please contact us. 

Cancellations of Bookings for certain behaviors:

 

We reserve the right to cancel your flight or Bookings connected to you, deny you boarding or take other action to protect us and our systems, with or without prior notice to you. 

  

If you cannot provide, upon request, contact information for the cardholder in order for us to carry out security checks; the cardholder did not authorise or disputes the authorisation of the payment and/or claims that the Booking is fraudulent; you have not paid (or the Booker has not paid on your behalf) the appropriate fares or any other outstanding charges related to your Booking; 

 

we reasonably suspect that the Booking, or any information provided in relation to the Booking (whether provided by the cardholder, the Booker or a Passenger) is fraudulent, deceptive, abusive or inaccurate; and/or we reasonably suspect that the cardholder, Booker or any Passenger on the Booking, is connected to any other fraudulent activity. 

Fares, taxes, currency and payment

 

Our Fares

 

Fares are for your specific flights only. Our fares cover your air transport from airport to airport only and do not include ground transport or any other extras.

 

Taxes and Charges

 

When you make a Booking, the applicable Government Tax and fuel surcharge are passed onto you and is included in the total price you pay to us. The Government Tax amount is listed in the table in our Fees and Charges. 

 

In the unlikely event that the Government Tax increases after you have made a Booking, we may require you to pay the excess to enable you to fly. If we require you to pay the excess and you decline to do so, you may cancel your Booking and receive a refund of the fare. If the Government Tax decreases after you have made a Booking, you will be entitled to a refund of the difference. 

 

Other than Government Tax, we bear the costs we incur in providing your flight (such as fuel costs, airport charges, maintenance services, etc.,). We do not pass these third-party charges on to you. 

Currency

Our fares are payable in the currency shown at the time of Booking. If you add any flight extras (such as seating) or make changes online or by phone, we will charge you fees in the same currency as your original Booking. If you do this at the airport, we will charge you fees in the local currency. 

 

Payment

Unless we tell you otherwise, the Booker must pay in full at the time of making your Booking. Payment methods may differ depending on the Website, App or sales channel you are using. At the airport, payments should be made by major debit, credit card or cash 

 

Your bank or card issuer may charge you foreign currency or other transaction fees. We are not responsible for these fees. 

 

We may process your payment otherwise than in real time. If payment fails or is reversed for any reason after you have made a Booking, we may need to contact the Booker to request that payment is completed. If we do not receive payment in full either within 24 hours from the time of Booking or at least 24 hours prior to your flight (whichever is sooner), we may cancel your Booking. 

 

N.B. This Sale is flight-only and is not protected under the ATOL Scheme. 

Cabin Baggage

You are permitted one piece of Cabin Baggage per Passenger. Please see our Cabin Baggage Policy for more details, but in particular please note. Your Cabin Baggage must comply with the allowance and maximum dimensions set out below.

 

If it does not, it will be placed in the aircraft hold and you will be charged the airport bag fee in accordance with our Fees and Charges; 

the standard allowance you can bring on board is one small cabin bag (max 40 x 30 x 15 cm) which must fit under the seat in front of you. 

in addition, you may bring on board one large cabin bag (max 55 x 40 x 20 cm), which must fit in an overhead locker. 

These options are not cumulative. The maximum possible cabin bag allowance for one person is one small cabin bag and (where entitled) one large cabin bag, (not Exceeding 7kg for economy class and 10kg for business class). 

We check bag sizes before you board. If you bring any bag to the gate without the correct on-board allowance, it will be placed in the hold (if we can accept it) and you will be charged the airport bag fee. We accept no responsibility for any baggage you leave behind if it is refused at the gate. Please always ensure you remove any valuables, essentials such as medicine, and travel documents from any bags to be placed in the hold; an item of Cabin Baggage cannot exceed 7kg, and you must be able to lift and carry the item of Cabin Baggage safely without assistance. On occasion we may also need to impose a lower weight limit for operational reasons – in this instance your Cabin Baggage may be placed in the aircraft hold at no additional charge to you; an overcoat, shawl, umbrella or walking stick and one bag of goods purchased after you have cleared the security screening point at the departure airport may also be carried in addition to the allowance of one item of Cabin Baggage; 

We may amend our Cabin Baggage Policy from time to time and will provide the latest updates on our website. You must check and comply with the latest policy that applies to your flight and date of travel. 

 

Unless we tell you otherwise, you are prohibited for reasons of safety from operating on board any transmitting electronic equipment or similar devices except hearing aids and heart pacemakers. Any non-transmitting devices or transmitting devices where that function can be switched off can be used during the flight, subject to any Crew instructions. 

 

Hold Baggage

Your standard hold baggage allowance if travelling in economy class is 46KG, 2 pieces each not weighing more than 23KG each bag. Business class allowance is 69kg for 3 pieces.  You must check in your Hold Baggage at our bag check-in desk. You must not take it to the gate. Hold Baggage must have your name or other personal identification securely attached to it.

  

When you submit your Hold Baggage to us and if we accept it, we will take custody of it, and issue a Baggage Receipt for each piece of Hold Baggage. You must keep each Baggage Receipt as proof of having checked it in. We will ordinarily carry your Hold Baggage on the same aircraft as you unless for safety, security or operational reasons, we need to carry it on an alternative flight. If your Hold Baggage is carried on an alternative flight, we will deliver it as soon as reasonably practicable to you, unless any Applicable Law requires you to be present for customs clearance. 

You must comply with our Hold Baggage size and weight limitations as set out below. The maximum acceptable weight for each single piece of Hold Baggage is 23kg. Hold Baggage which exceeds this weight will not be accepted for carriage. Any Hold Baggage that is outside allowed dimensions will be considered oversize baggage and you should contact our Customer Services Team for advice as to how the item may be carried. 

If you exceed your Hold Baggage weight allowance, you must pay an excess weight fee per kilogram, as set out below: 

A:        1 x Bag not exceeding 23KG £115.00 (Advance Purchase online or with Travel Agent)

B:        Excess Baggage will be charge at £15.00 per KG at the airport counter.

If you are travelling with other Passengers under the same Booking, you may pool or share your total Hold Baggage allowance with any other Passenger in your Booking. 

You should not include in your Hold Baggage fragile or perishable items, money, jewellery, precious metals, silverware, computers, electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples and we accept no liability for them. Freight or cargo items cannot be accepted as Hold Baggage. 

Musical Instruments, Sports Equipment and Bicycles

We have special rules and fees for the carriage of musical instruments, sports equipment and bicycles. Please note that the fees for these special items apply even if they are within the dimensions of standard Baggage. Please contact our Customer Services for further details. 

Failure to comply with our Baggage Regulations

If you fail to comply with any of our baggage regulations regarding the carriage of Cabin Baggage, Hold Baggage, musical instruments, sporting equipment or bicycles, or pay the relevant fees before check-in or boarding closes, we reserve the right to refuse you travel without payment of any refund or compensation to you. 

No Refunds on Baggage Fees

Baggage fees will not be refunded once paid, even where you do not carry the items or weight paid for or where you cancel or change your flight. If you change your flight, your paid 'Hold Baggage' allowance will apply to your new flight.  

Dangerous Goods and Items Unacceptable as Baggage

You must not include in your Baggage the items listed below:

items which are likely to endanger the aircraft or persons or property on board the aircraft (including but not limited to gas cylinders, flammable liquids and solids, poisons, radioactive material, corrosives, firearms and explosives) without our consent. Please see our Dangerous Goods Policy for more details; 

items which have not been properly packed in suitcases or other suitable containers in order to ensure safe carriage using ordinary care in handling; 

items the carriage of which is prohibited by Applicable Law; 

items which are unsuitable for carriage by reason of their weight, size or shape (including fragile or perishable items); 

live animals (including pets, insects, reptiles, or any other form of livestock), with the exception of recognised assistance dogs; and 

human remains (provided that the carriage of human ashes in your Cabin Baggage is permitted if:

(i) you inform us of your intention to carry the ashes prior to travel;

(ii) you can produce a copy of the death certificate and the cremation certificate; and

(iii) the human ashes are securely packaged in an appropriate sealed container within your Cabin Baggage allowance).

We may refuse to accept Baggage containing such items, and reserve the right to search your Baggage to determine whether you are carrying such items. For that purpose, we may search your Baggage in your absence if you are not available and may break any locks attached to your Baggage. 

If you are unwilling to comply with any search of your Baggage, we may refuse, without refund or other liability to you, to carry you and/or your Baggage. In the event that a search or scan causes damage to your Baggage, we shall not be liable for such damage unless due to our fault or negligence. 

If required, you must attend the inspection of your Baggage by customs or other government officials. We are not liable to you for any loss or damage suffered by you through your failure to comply with this requirement unless due to our fault or negligence. 

If you are in any doubt about what items you can take in the aircraft cabin or in the hold or where you should pack particular items then please call us in advance of your travel or ask at our Ground Crew at the airport. 

Government and/or Airport Authorities may impose additional or more onerous requirements applicable to Baggage. These requirements may be changed at short notice, and will apply to your Baggage, even though they may differ from those set out in these Terms, our policies and/or your Booking Confirmation. We will try to let the Booker know as soon as we can, using the details we have been given in the Booking, if these requirements change between the time of your Booking and your flight. Where a government or Airport Authority allows more items to be carried than allowed by us, you remain bound by these Terms. 

Carriage of Live Animals - PETC / SVAN / ESAH / AVIH

Pet in cabin (PETC):

Due to local regulations, USC does not transport pets to the UK and Ireland.

 

Service animals (SVAN)

Service and support animals are animals on which the passenger depends. USC does not carry service animals other than dogs.

 

The service/ guide animal (e.g. guide dog, blind dog) is used to support the mobility of a passenger with a disability. 

Prior to booking, the passenger shall provide the following documentation:

1. Training certificate of the animal, and

2. Medical attestation stating the passenger requires the animal.

 

Generally, the following requirements shall be met:

1. Secure seating preferably in rows with legroom, seating in rows behind the bulkhead on passenger request only.

2. The animal is secured with a suitable leash at the seat of the owner in such a way that the animal will not move vertically and horizontally in order not to injure other passengers or block the evacuation route in an emergency situation e.g. emergency descent, emergency manoeuvre, etc.

3. Whenever the fasten seatbelt signs are on, the animal remains on the floor in front of the passenger seat or under the forward seat.

4. The animal shall behave properly in a public setting (e.g. animal remains at its owner's feet, does not bark or growl repeatedly at other persons, bites other people and urinate or defecate in the gate area or in the aeroplane). In case of misbehavior of the animal, the owner shall carry a muzzle along.

5. The animal, when seated at the passenger seat, shall not cause an obstruction, ( e.g. of an aisle or an emergency exit) and no inconvenience to other passengers. If the animal and the passenger cannot be moved to another location where such a blockage does not occur the option of purchasing a second seat, traveling on a later flight or having the animal travel in the cargo hold should be offered, provided that a transport box is available.

6. The Cabin Crew shall not be interfered by the animal while performing their duties.

7. In the event that an animal is denied boarding for any reason, the crew should contact a supervisor on ground.

Maximum number of SVAN: 2 (they are not considered as PETC).

Emotional support animals (ESAN) are not allowed in USC aircrafts, except if they have an official SVAN certificate. The certificate shall be presented by the owner. If the passenger does not comply, the dog may be embarked on complying with PETC requirements.

Live animals in cargo compartments (AVIH):

The transportation of the pet as checked baggage is subject to space availability and carrier's approval.

On short- and medium-haul flight a maximum number of 3 kennels (boxes) are allowed to be carried in the cargo compartment. 

A maximum of two adult animals of comparable size up to 14kg each, that used to cohabitation, may be shipped in the same container. Animals over that mass shall travel individually.  The passenger is responsible for fulfilling the same criteria as stated for PETC except to meet the maximum dimensions. 

The temperature range and oxygen requirements shall be matched by the heating and ventilation capability of the cargo compartment provided. Feeding requirements shall be met. 

Price for each animal is £1,200.00 including taxes.  (subject to change without notice) 

REGULATIONS

Animals that are hostile by nature should not be loaded in proximity and visual contact. 

Animals studied in laboratory should not be loaded in the same hold as other animals. 

All live animals in a hold should be carried in containers suitable for their transport. 

Any AVIH's container should be secured in the hold. 

Whenever a live animal is loaded in a hold, the PIC should be informed of it by means of NOTOC before departure. 

Potentially Dangerous Dogs:

This list must be taken into account when carrying AVIH:

1. Pit Bull Terrier

2. Staffordshire Bull Terrier

3. American Staffordshire Terrier

4. Argentinean Dogo

5. Fila Brasileiro

6. Tosa Inu

7. Akita Inu

The dogs mentioned above must show all or the majority of the following characteristics:

i. Strong musculature, powerful, sturdy appearance, athletic constitution, with strength and stamina

ii. Short hair

iii. Thoracic perimeter between 60 and 80 cm. height to withers between 50 and 70 cm. And weighing over 20 Kgs.

iv. Voluminous cubical, strong head, with a wide skull, muscled and convex cheeks. Strong and big jaws;

robust, wide and deep mouth

v. Wide, muscled and short neck

vi. Robust, wide, big and deep chest curved ribs and short, muscled back

vii. Parallel, straight and strong for extremities, and very muscle back extremities, with relatively long legs forming a moderate angle

Collection and Delivery of Baggage

You must collect your Baggage as soon as it is available for collection at your arrival airport. If you do not claim or collect your Baggage within 28 days of the time it was made available to you, we may dispose of it without any liability to you. If you are unable to collect your Baggage, we may at our discretion assist in making the Baggage available for delivery to you using suitable courier services, any delivery fees will be at your own cost, which will be agreed prior to arranging delivery. 

Only the bearer of the Baggage Receipt, delivered to the Passenger at the time the Baggage was accepted is entitled to receipt of the Baggage. 

If a person claiming the Baggage is unable to produce the applicable Baggage Receipt upon request, we will only deliver the Baggage to that person on condition that they establish to our satisfaction that they are the Passenger who checked in the Baggage or otherwise have the right to receipt of the Baggage, and if we require, they must provide security to ensure liability to us for any loss, damage or expense which we may incur as a result of delivering such Baggage to a person without such Baggage Receipt or identification. 

Changing your flight

You can change your flight to another available IPS Airways subject to the same fare availability, you may be charged the difference for higher fare, if any, for your new flight. This is calculated when you make the change. If the new fare is lower than the original fare, we will not refund you the difference.  This will be subject to a service charge of £300 per ticket. 

Earlier return flight

On the day of your return flight, you may be able to change to an earlier flight with us by paying the Earlier Return Flight Fee, with an additional fare difference. Please note: 

 

You can only do this if you have a return (not one-way) Booking and have flown the outbound on that Booking. 

You can only change to an earlier return flight from the same departure point to the same arrival point. This generally means the same airport. 

Passenger changes

 

Name changes are NOT allowed.

 

You cannot resell your ticket to someone else. We reserve the right to cancel any Booking, without a refund, if we reasonably believe it may have been resold or made available for resale (including, but not limited to, via any online marketplace).

 

Spelling mistakes

 

It is important that your name is spelt correctly on your Booking Confirmation and boarding pass and that it matches the name on your travel document. If it is not, you will need to correct it as soon as possible.   

 

You can do this on our website or through your booker (for changes of up to two characters only). If you cannot make the correction online, you can contact our Customer Services Team. We will not charge you to do this, as long as we reasonably believe you are correcting a mistake and not trying to change the Booking to someone else. 

 

Flexi fares

 

If you purchase an IPS Airways Flexi fare, some of our change fees are waived. Please see our Fares page for more details.(*if available)

 

How to make changes

 

Our change fees depend on when the change is made and which channel you use to make the change. You can make change on our website or through your booker, at least 24 hours before departure or by speaking to our Customer Services Team, at least 24 hours before departure. 

 

If you booked through an Agent, you may be able to make changes through their booking system. They will need to process any changes with us at least 24 hours before departure. Please check with the Agent if they can do this for you. We are not responsible for any Agent fees. 

 

A Booker or Passenger may request changes to a Booking having passed through the requisite data protection security questions and confirmed to us that they have the consent of the Booker and other Passengers (as applicable) to make such changes. Provided we have acted reasonably and in good faith upon the answers to our data protection security questions, we will not be liable for having made such changes if, without our knowledge, such consent had not been given. 

Schedule Changes, Delays and Cancellation, APR 2019 and Regulation EU261

 

Except for your rights under these Terms or Applicable Law, the flight times shown on our website or elsewhere are not guaranteed. 

 

We are not responsible for errors or omissions in timetables or other information released by third parties about the dates or times or operation of any flight 

At any time after a Booking has been made, we may need to change our schedules or cancel, divert, deny boarding or delay any flight. This may include changes for reasons of safety, required regulatory approvals, or for other commercial or operational reasons.

 

If we make a cancellation or significant change, we will contact the Booker about this as soon as we reasonably can using the contact details we have in the Booking. If you are the Booker, it is your responsibility to contact all other Passengers on the Booking about any such change. 

Passengers whose flight is cancelled, shall have the choice of either:

Re-routing, under comparable transport conditions, to the final destination of the ticket purchased at the earliest opportunity or defer to a later flight date with IPS Airways at passenger's convenience, subject to availability; or 

A full-refund payable to the person who purchased the ticket. This applies to the part or parts of the journey NOT flown. 

  

If your flight is delayed for five hours or more, the purchaser of your ticket is entitled to a refund for the part or parts of the journey not flown. 

The provisions governing cancellations, delays and denied boarding are set out in the Convention and (where applicable) APR 2019 or Regulation EU261. Nothing in these Terms affects your rights under such Applicable Law. Please also see section 19 in relation to APR 2019 and Regulation EU261 claims procedures. 

How To Claim

If you booked through a travel agent or tour operator, please contact them directly for processing.

If you booked directly with IPS Airways, please use our ‘Contact Us’ page in our website.

Point-to-point flights

IPS Airways is a point-to-point carrier and we do not operate connecting or ‘through tickets’ for our flights or the flights of other carriers. 

If you have booked an onward flight with IPS Airways or another carrier, this represents a separate contract of carriage. We do not guarantee or accept liability for missed onward carriage on a subsequent flight. Where you choose to book such an onward flight, you are responsible for ensuring that you comply with all check-in, baggage and travel document requirements for that flight.  

We require you to have the right to enter the country of arrival of your flight. We do not take into account any onward flight you may have (even if there is an airside transfer route at that arrival airport).  

Refunds

Our fares and fees are non-refundable, so if you cancel, miss, or do not take your flight you will not receive a refund, except as stated in these Terms. 

 

Cancellations within 24 hours of making the Booking 

 

If you cancel your Booking in full within 24 hours of making the Booking, we will give you a refund minus the Cancellation Fee listed in our Fees and Charges. You can make this cancellation online or by calling our Customer Services team. If you booked through an Agent, you must ask them to do this for you. 

 

However, please note that if you are unable to cancel your Booking less than 24 hours before the scheduled departure time of the first flight (even if within 24 hours of making the Booking), there will be no refund. 

 

Cancellations due to serious illness or family bereavement

If you need to cancel due to your serious illness or family bereavement, please contact our Customer Services Team as soon as you can. Our team will review your case and if your circumstances qualify, we may, in our discretion, offer you a fee waiver or flight voucher towards the value of a subsequent flight, to be used within six months. You may be asked to provide proof of these special circumstances. 

 

Refund of Government Tax

If you cancel, miss or do not take your flight, this does not affect the other flights on your Booking. You can claim a full refund of Government Tax (as listed in Fees and Charges) for the flight(s) you do not take. You can do this by contacting our Customer Services Team. 

 

Method of refund

We will only pay refunds to the Booker using the original payment method or original IPS Airways account, as applicable. If the original payment method or account is no longer available, we will refund to an alternative payment method in the Booker’s name. If you have booked through an Agent, they will be responsible for passing on any refund to you. We are not responsible for any fees the Agent may apply for processing the refund. 

 

A refund made to someone presenting themselves to us as the Booker using the necessary Booking and security details, and who we reasonably believe is the Booker, will be deemed a proper refund and we will not process any further claim for a refund by the Booker or any other Passenger on the Booking. 

 

Refunds will normally be made in the original currency in which the Booking was made. 

Making changes to your Booking, our change fees are clearly listed in our Fees and Charges. 

Applicable Taxes & Charges

UK Applicable Fees & Charges* PK Applicable Fees & Charges*


*Prices are on one-way journey and recalculated accordingly for returns.

These are subject to change and are correct at the time of published fares.

Cancellation

If you have not used any part of the ticket within 24 hours of making the booking, the refund will be equal to the fare and any carrier-imposed charges, surcharges and taxes you have paid, less Our cancellation and service charge of £250.  You may be charged additional fees if you have purchased from our authorised Travel Agents. 

 

If you decide to cancel your flight up to 72 hours prior to departure, you will be charged 50% of the total fare paid. 

 

If you cancel up to 24 hours prior to your departure, you will be charged 75% of your total fare. 

 

Cancellations within 24 hours prior to your departure will be charged at 100%, which means that NO refund will be provided. 

Change of flight

Economy class are subject to same fare availability; You may be charged the difference in higher fares.  You may be charged additional fees if you have purchased your tickets from our authorised Travel Agents. 

 

If you change your flight up to 72 hours prior to your departure, you will be charged £250 plus applicable fare difference.   

 

Change of flight up to 24 hours prior to your departure, you will be charged £300 plus applicable fare difference.  Within 24 hours of your departure, you will be charged £500 plus applicable fare difference. 

 

Business class fare will be allowed one (1) change subject to the same fare availability; You may be charged the difference in higher fares.  You may be charged additional fees if you have purchased your tickets from our authorised Travel Agents. 

Summary of Charges

Summary of Applicable Charges (Economy Class + Premium Economy)

                         

Type                            Up to 72 Hours                        Up to 24 Hours                        Within 24 hours

Cancellation                50%                                        75%                                        100%

Change of Flight         £250 plus fare difference        £300 plus fare difference         £500 plus fare difference

Summary of Applicable Charges (Business Class) 

                       

Type                            Up to 72 Hours                        Up to 24 Hours                        Within 24 hours

Cancellation                50%                                        75%                                         100%

Change of Flight         1 Change plus fare difference

Fare Taxes

Liability

These Terms govern our liability to you. The liability of any third-party carrier on whose ticket or booking you are travelling will be determined by that other carrier’s own conditions of carriage. 

Our liability to you governed by the Convention

Our liability in relation to your carriage by us is governed by the rules and limitations under the Convention, unless such carriage is not international carriage to which the Convention applies, in which case any other Applicable Law shall apply. 

Passenger death or injury

Under the Convention, we shall be liable to you in the event of an accident resulting in your death or other bodily injury whilst on board an aircraft operated by us.

 

The amount of damages payable by us for death or bodily injury is not subject to any financial limit, except that where the Convention applies and if proven damages exceed 113,100 Special Drawing Rights, we can exclude liability if we prove that either such damage was not due to our negligence or other wrongful act or omission or that of our servants or agents, or that such damage was solely due to the negligence or other wrongful act or omission of a third party. 

If we prove that the damage was caused, or contributed to, by the negligence or other wrongful act or omission of the deceased or injured Passenger, we may be exonerated wholly or in part from our liability in accordance with Applicable Law. 

We shall without delay, and in any event no later than 15 days after the identity of the natural person(s) entitled to compensation has been established (by a court or otherwise), make such advance payments as may be required to meet the immediate economic needs of that person on a basis proportional to the hardship suffered. In the event of death, the advance payment will not be less than the equivalent of 16,000 Special Drawing Rights per Passenger. 

Any advance payment paid shall not be construed as an admission of liability by us and is made without prejudice to any defence which we are entitled to assert; may be offset against any subsequent sums payable on the basis of us being held liable; is not returnable unless we subsequently prove that: (1) the damage was caused, or contributed to, by the negligence or other wrongful act or omission of the deceased or injured Passenger; or (2) the person who received the advance payment caused, or contributed to, the damage by negligence or other wrongful act or omission; or (3) the person who received the payment was not the person entitled to compensation. 

Save to the extent that Applicable Law may otherwise provide, where any advance payment paid, or any part thereof, is returnable to us, the person who received the payment concerned shall make the repayment to us immediately upon the relevant proof being established (in a court or otherwise), together with interest calculated from the date of receipt of the payment by that person until the date of repayment to us, at the then current judgment rate applicable in the court having jurisdiction. 

Passenger Delay

Under the Convention, our liability for damage caused to a Passenger by delay is limited to 4694 Special Drawing Rights. We shall not be liable to you if we took all reasonable measures to avoid the damage or it was impossible to take such measures. 

Damage to Baggage

We are not liable for any damage to your Cabin Baggage except to the extent the damage resulted from our fault. In respect of Hold Baggage, we shall be liable to you for its destruction, loss or damage during the time it was in our charge and to the extent that damage did not result from the inherent defect, quality or vice of the Baggage. 

We shall not be liable to you for damage due to over-packing or for normal wear and tear of Baggage such as small scratches, scuffs, dents and cuts, or other damage which does not prevent you from using the Baggage. 

Our liability to you for loss or damage to Baggage, including loss or damage caused by delay, is limited to 1,288 Special Drawing Rights per Passenger, unless it is proven that the damage resulted from the act or omission of us or our agents and was done either: with intent to cause damage; or recklessly and with knowledge that damage would probably result, and you prove that our employees or agents were acting within the scope of their employment. Special Drawing Rights shall be converted into the appropriate national currency as at the date of judgment or settlement. 

We are not liable in any event in respect of loss or damage to Baggage which is not permitted to be carried under these Terms (including our Dangerous Goods Policy) or for any fragile, valuable, perishable articles or articles not packed in suitable containers that have been packed in your Baggage contrary to the requirements. 

Claims Procedures

Travel Insurance and Insolvency Protection

Because our liability is limited, you should always ensure you have adequate insurance cover for your entire travel, including to cover the value of your Baggage and its contents and any medical risks.

Personal Injury or Death claims

If:

you have a claim for personal injury; or

 

your personal representative has a claim for your death;

you or your personal representative, as applicable, should tell us in writing as soon as possible.

Baggage Claims

If your Baggage is damaged, lost or delayed during a flight, you must advise a member of our Ground Crew at the arrival airport as soon as you are aware that it has been damaged, lost or delayed. 

If you receive your Baggage without making a complaint, this will be reasonable evidence that the Baggage was delivered in good condition and according to these Terms, unless you prove otherwise. In case of Babbage loss we will settle all claims with 21 days form the date of arrival. 

Limitation of Claims

Any action in court to claim damages and/or compensation under a Convention must be brought within two years of the date of arrival of the aircraft at its destination, or the date on which the aircraft was scheduled to have arrived, or the date on which your carriage by IPS Airways ceased. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.

For claims under APR 2019 and Regulation EU261, the limitation period is determined by the law of the court where the case is heard. In England and Wales, this is six years from the date of the relevant flight.

Customer Complaints Procedure

For complaints, please write to us at:

IPS Airways Limited

Complaints Department

Sovereign Court

635 Sipson Road

West Drayton

UB7 0JE

Alternative Dispute Resolution (ADR)

If we have been unable to resolve your complaint, you may be able to refer your complaint for adjudication.  IPS Airways Limited is a member of CEDR (ADR Service Provider).  Please use https://www.cedr.com/submit-a-complaint/

Assignment

You may assign any right to compensation, damages or refund you may have against us only where the right is assigned to:

natural persons who are registered as Passengers on your Booking; and/or

if you are a member of a travel group, to other Passengers of that travel group; and/or

if the Passenger is a minor or otherwise not legally competent, to that Passenger’s legal guardian(s); and/or

 

assignment or subrogation of the claim is required by Applicable Law.

Except as set out above, you agree not to assign any right to compensation, damages or refund against us and that any other assignment shall be invalid.

In accordance with Applicable Law, the captain is in command of the aircraft and every person on board must obey their lawful commands. Where Passengers misbehave, are disruptive, or otherwise cause problems, all our captains are given authority to resolve the issues as best they can in all the circumstances. This may include the use of physical restraint and, where possible, removal from the flight of such persons. 

  • If you conduct yourself on board the aircraft or at the airport so as to:

  • endanger the aircraft or any person or property on board or at the airport; and/or

  • obstruct the Crew or Ground Crew in the performance of their duties; and/or

  • fail to comply with any instruction of the Crew or Ground Crew; and/or

Use any threatening, abusive, discriminatory or insulting words towards the Crew or Ground Crew or behave in any of these ways towards the Crew or Ground Crew; and/or behave in a disorderly, unpredictable, unsafe, discriminatory or aggressive manner or in a manner to which another Passenger may reasonably object, 

We may take such measures as we deem necessary to prevent continuation of such conduct, including your restraint or removal from the aircraft or the airport, as well as termination of your continued travel on a flight. You may be prosecuted for offences committed on board the aircraft or at the airport. You will be liable to us for all costs arising from your improper conduct on board the aircraft or at the airport. If a diversion has been necessitated by a Passenger’s behaviour, resolution of the issue may involve handing over those Passengers to security or legal enforcement agents at the diversion point. 

If as a result of your conduct we decide to divert the aircraft for the purpose of offloading you, then you must pay to us all costs and expenses which we incur of any nature whatsoever as a result of, or arising out of, that diversion. If you cause any damage whatsoever or your actions cause us to incur any costs, we will hold you liable for any costs, damages or resulting liabilities incurred. We may take such action as we deem appropriate to recover such costs from you. We may also refuse to accept future Bookings for you in these circumstances until any costs outstanding are repaid. 

In accordance with civil aviation safety requirements, all IPS Airways flights are non-smoking. Passengers should note that smoking is strictly forbidden and measures will be taken to stop any Passenger smoking anywhere on board an IPS Airways aircraft. 

Passengers are prohibited from consuming alcohol on IPS Airways flights  

For your and your baby’s safety, you cannot fly after:

  • the end of the 36th week if you are pregnant with one baby

  • the end of the 32nd week if you are pregnant with more than one baby.

We recommend you carry a letter or statement from your doctor or Midwife confirming:

  • Whether your pregnancy is single or multiple.

  • Your expected due date.

  • There are no complications with your pregnancy.

The letter should be dated as close to your travel date as possible and covers you for your entire journey (outbound and return), provided you do not require any medical care during your trip.

We may refuse to carry you and/or your Baggage, or remove you from a flight if you have already boarded, without any liability on our part, if we reasonably believe:

You or your Baggage may put the safety of the aircraft or the health or safety of any person in the aircraft or airport in danger or at risk;

You are drunk or under the influence of alcohol or drugs in the airport or on board;

You have smoked or attempted to smoke in the airport (other than in permitted areas) or on board;

You are in unlawful possession of drugs;

Your mental or physical state is a danger or risk to yourself, the aircraft or any other person on it;

You have caused harm to, injured, or used threatening, abusive, insulting, discriminatory, obscene or lewd language or behaviour towards a member of our staff, Ground Crew or any Passengers

You have made a bomb threat or other security threat;

You have committed a criminal offence during the Booking process, the check-in or boarding process, at the airport or on board the aircraft;

You are a hazard or risk to yourself or other persons or to property;

You have not observed our instructions with respect to safety or security, either on board or at the airport. You have refused to submit to a security check of yourself or your Baggage.

You have a medical illness or condition that requires a certificate from your doctor confirming your fitness to fly and/or confirming an exemption from the need to wear a mask, and you do not present a valid certificate, or otherwise you do not satisfy us that you are fit to fly, you require specific assistance outside the services IPS Airways offers to people with a disability 

you are not properly documented.

We are instructed to do so by government authorities (including in relation to your Advanced Passenger Information);

Any documentation presented by you:

Has been acquired unlawfully or has been purchased from an entity other than us or our authorised agent;

Has been reported as being lost or stolen;

Is counterfeit or the subject of payment fraud; or

Has been altered by anyone other than us or our authorised agent, or has been mutilated, (and in any such case we reserve the right to retain such documentation);

The person presenting themselves at bag drop or the gate cannot prove that they are the Passenger named on the Booking;

You have tampered with, or deliberately caused damage to, the aircraft or any safety equipment, or have attempted to access any controlled areas without authorisation;

that carriage of you and/or your Baggage may otherwise compromise safety or security; and/or such action is necessary in order to comply with any Applicable Law. We may cancel any subsequent flights contained in your Booking (and no refunds will be paid in such circumstances); and

We may cancel any existing Bookings and/or refuse to accept future Bookings for you for such length of time as we deem appropriate with regard to the circumstances.

If you are travelling with an infant aged 0-2 years or a child aged 2-17 years alone without proper documentation or permission from all those with parental responsibility.  Please see https://www.gov.uk/permission-take-child-abroad.  

N.B. “Border Force has a duty under Section 55 of the Borders, Citizenship and Immigration Act 2009 to safeguard and promote the welfare of children. We take this duty very seriously and work to protect vulnerable children and those who may potentially be trafficked. “

 

Right of Refusal of PWD and/or MEDA Cases

Reasons for Refusal

IPS Airways do not refuse a PWD/MEDA passenger for reasons related to their disability or conditions unless one of the following reasons is applicable and in accordance to our operating procedures. 

1. The person has such a degree of physical infirmity the trip would likely result in complications or death, leading to diversion. 

2. The person requires individual nursing or care during the flight and is not accompanied by a suitable personal care attendant and/or safety assistant. 

3. The person, because of their physical or medical condition, poses a direct threat to the health or safety of other passengers, their property, the aircraft or crew.  Furthermore, the threat cannot be eliminated by providing additional aid or services or by other means (e.g., face mask, separate seating) 

4. The person fails or refuses to submit themselves to the specific conditions of carriage required by IPS Airways. 

5. Information is required about the person’s medical condition (diagnosis) where the passenger’s own physician refuses to disclose such information to the authorised medical service. 

6. The person has a communicable disease and is in the infectious period (or does not have proper medical clearance). 

7. Passengers on stretchers will not be accepted on IPS Airways flights. 

We control the ways and the purposes for which your personal data is processed by us and we are the “controller” for the purposes of the data protection laws that apply to us, including EU Regulation 2016/679 (General Data Protection Regulation or GDPR). 

We process your personal data in accordance with our Privacy Policy. For more information on the personal data that we collect about you, how we protect it, how and why we process it, who we disclose it to and what your data protection rights are, see our full Privacy Policy. 

Please ensure that the contact details of the Booker and any Passengers provided to us are correct, and update them us immediately if they change. You can do this via our Website. 

Choice of Law and Jurisdiction

Choice of law

You and we agree that your contract of carriage with us and these Terms are governed by the laws of England and Wales. 

The choice of law shall not affect those provisions from which it is not possible to derogate by agreement, for example to the extent applicable, the Conventions, APR 2019 or Regulation EU261 (see "Definitions" below). 

Jurisdiction

Except as otherwise provided by Applicable Law:

 

The English courts shall have non-exclusive jurisdiction in any contractual or non-contractual dispute arising out of or in connection with this agreement including, without limitation, the formation, validity and termination of this agreement. 

The following terms shall have the following meanings when used in these Terms:

"Accompanying Adult" means an adult Passenger of at least 16 years of age who is on the same Booking as an Infant or Child and accompanies them on a flight;

"Additional Services" means services we offer other than our flight services;

"Advanced Passenger Information" means additional information (including your travel document details) to be provided as part of the check-in process, which we are required by law to pass onto government authorities prior to your travel;

"Agent" means a third party who provides a service to passengers to book IPS Airways flights on their behalf, such as travel agents, tour operators or corporate booking tools;

"Airport Authority" means the owner and/or operator of an airport at which we operate flights from;

"Applicable Law" means all laws, statutes, regulations, bye-laws, mandatory codes of conduct and mandatory guidelines, including the Convention, applicable to the Booking, your travel with us and any other services we provide to you under these Terms;

"APR 2019" means the Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019;

"Baggage" means your personal property accompanying you on your trip, including Cabin Baggage and Hold Baggage;

"Baggage Receipt" means a document issued by us to identify each piece of your Hold Baggage;

"Booking" means a booking for one or more IPS Airways flights (with any Additional Services if applicable) which is accepted by us.

"Booking Reference" means the alphanumeric locator we issue to the Booker to confirm and identify each Booking;

"Booker" means an adult of at least 18 years of age who makes a Booking on behalf of all Passengers in that Booking;

"Booking Confirmation" means the confirmation page and/or email from IPS Airways to the Booker which includes your Booking

Reference and sets out the details of your Booking and any special terms and conditions applicable to your Booking;

"Cabin Baggage" means any Baggage you take with you on board your flight (including items such as handbags, briefcases and laptop bags) and which is not Hold Baggage (if we check any of your Baggage into the aircraft hold at check-in or at the gate, it becomes Hold Baggage);

"Closing Time" means the relevant check-in, or gate closing time for your flight, as shown in your Booking Confirmation.

"Companion" means a Passenger of at least 16 years of age who in the event of an emergency is physically able to assist a Passenger who requires special assistance;

"Convention" means whichever of the following instruments are applicable:

a) the Warsaw Convention 1929;

b) the Warsaw Convention as amended at The Hague on 28 September 1955;

c) the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975); and

d) the Montreal Convention (1999),

as supplemented by the Guadalajara Convention (1961) where applicable;

"Crew" means our cabin and/or flight crew who operate our flights;

"Customer Services Team" means IPS Airways’ customer services phone and web team, the details of which are set on our Contact Us page;

"Government Tax" means Air Passenger Duty in the United Kingdom and/or equivalent passenger tax levied by government in certain jurisdictions which we are obliged to pay in respect of your flight, as listed in Fees and Charges;

"Ground Crew" means a member of ground and/or airport staff or an agent acting on our behalf;

"Hold Baggage" means Baggage of which we take custody for stowage in the aircraft hold and for which we have issued a Baggage Receipt;

"Passenger(s)" means any person or persons on a Booking carried or to be carried on an IPS Airways flight (other than members of Crew);

"Regulation EU261" means Regulation (EC) No 261/2004 of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights;

"Special Drawing Rights " means an international monetary unit of account fixed by the International Monetary Fund;

“Ticket” - either a document called 'Passenger ticket and baggage check' or an electronic ticket, which we or our authorised agents have issued to you; and

"Website " means ipsairways.co.uk

“USC” – Means Universal Sky Carrier, the carrier for your flight.

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